Return & Refund
Ford Trans strives to make every purchase wrinkle free that’s why we secured our merchandise with warranty policy that enables customer to avail Returns/ Refunds in case they receive any defective/wrong merchandise. We at Auto King Inc. have deliberately made our warranty process smooth and seamless by handling queries/complaints promptly.
How to Initiate RETURN?
We take all measures to send a good working unit at the first place. If you still wish to return your used engine/ used transmission because of any issue with it. Here is our return guidelines:
- Contact us on our dedicated support toll-free number 833-920-1695 or you can also email us at firstname.lastname@example.org Mon-Fri, 9:00AM-6:00PM, CST.
- You have 6 months return and replacement warranty from the date of delivery to return the merchandise.
- Our support team will initiate pick up procedure on approval from the warranty team. We will provide a BOL(Bill of lading), that needs to be printed out and show it to the driver at the time of pick up.
- Returned used engine/transmission must be in same condition or with same packaging as it was shipped originally. It would limit our ability to initiate Return if the merchandise received is modified/damaged or partially/fully installed.
- Refund will be initiated after we receive and inspect the returned item. Original transportation will be paid by us if the return is approved by us and vice versa.
- We have room for exceptions for a used engine if it is received damaged or accepted incorrectly by us.
- Once we receive the merchandise, we will initiate the replacement/Refund as per the requirement.
- In case of refund, It will take 3-5 business days (excluding holidays, weekends) to process the refund to your source account.
- In case of replacement, we will take 3-5 business days to deliver the replacement merchandise as per our standard process of fulfilling an order
- (defective merchandise must be picked prior to the replacement shipment/ refund initiation).
If you hav any question, plase call Us for assistance at: 833-920-1695